1. Scope
This policy covers the BarqiBazar customer app, the rider app, this website, and the role-based partner portals (store, franchise and administration dashboards). It should be read together with our Terms & Conditions. “BarqiBazar”, “we”, “us” and “our” refer to the operator of the BarqiBazar platform.
2. Information we collect
Account & contact details.
- Name, phone number, email address, and a securely hashed password.
- Delivery addresses and saved location labels (e.g. Home, Work).
- For partners: store or franchise name, business details and the city/area you operate in.
Order & transaction data.
- Items ordered, order value, delivery status, ratings and support messages.
- Payment method and payment status. We do not store full card numbers — payments are processed by our payment partners.
- Wallet balance and payout history for riders, stores and franchises.
Device & usage data.
- Device model, operating system, app version, and a device/push token for notifications.
- Approximate and precise location while an order is active (see Section 4).
- Diagnostic logs used to keep the service reliable.
3. How we use your information
- To create and secure your account and authenticate sign-in and password resets.
- To place, route, track and deliver orders, and to verify delivery via a one-time OTP handoff.
- To calculate rider, store and franchise earnings and process payouts.
- To send order updates, receipts and important service notices.
- To provide customer support and resolve disputes.
- To detect fraud, abuse and to keep the platform safe.
- To improve the service and, where you have opted in, to send offers and promotions.
4. Location data
Delivery is a location-based service. With your permission, the customer app uses your location to show nearby stores and set your delivery point, and the rider app shares live location while a delivery is in progress so customers and stores can track it. You can turn off location permissions in your device settings, but core delivery features will not work without them.
6. How long we keep it
We keep your information for as long as your account is active and as needed to provide the service. Order, payout and tax records may be retained for longer where the law requires. When data is no longer needed, we delete or anonymise it.
7. How we protect it
- Passwords are stored only as salted hashes; access to accounts uses signed tokens.
- Sensitive traffic is encrypted in transit.
- Access to production data is limited to authorised staff on a need-to-know basis.
- Delivery is confirmed with a one-time OTP so orders are handed to the right person.
8. Your choices and rights
- Access and update your profile and addresses from within the app or portal.
- Manage notification and marketing preferences at any time.
- Request a copy or deletion of your account data by contacting us.
- Reset your password at any time from the password reset page.
9. Children
BarqiBazar is intended for users aged 18 and over. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will remove it.
10. Changes to this policy
We may update this policy as the service evolves. When we make material changes we will notify you in the app or by email and update the effective date above.
11. Contact us
Questions about your privacy? Email support@barqibazar.org or visit our contact page.
This document is effective as of 1 July 2026. We may update it from time to time; material changes will be announced in the app and by email to registered users.